Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking through www.planetnd.market (the ‘Website’). This policy was last updated May 26, 2019.

PERSONAL INFORMATION WE COLLECT

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as ‘Device Information.’

We collect Device Information using the following technologies:

- ‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information please see our Cookie Policy.

- ‘Log files’ track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- ‘Web beacons,’ ‘tags,’ and ‘pixels’ are electronic files used to record information about how you browse the Website.

Additionally, when you make a booking or attempt to make a booking through the Website, we collect certain information from you. We refer to this information as ‘Booking Information’ and may include:

  • Personal details: Name, email address, phone number, street address;

  • Account details: username, password (stored in encrypted format);

  • The description text that the user may write about him/herself or his/her business;

  • The offers and requests the user has posted to the service;

  • The given and received feedback and badges;

  • Statistical data about service usage, e.g. number of times the user has logged in; and

  • Payment information (including credit card numbers, bank account details, and PayPal account details).

When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Booking Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Booking Information that we collect generally to pass to people who list their services on our site (‘the Providers’); this is used to fulfil any bookings placed through the Website (including processing your payment information, and providing you with invoices and/or booking confirmations). Additionally, we use this Booking Information to communicate with you; screen our bookings for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Sharetribe to power our marketplace - you can read more about how Sharetribe uses your Personal Information here: https://www.sharetribe.com/privacypolicy.html. We also use Google Analytics to help us understand how our customers use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted promotion or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted promotion by clicking the ‘Unsubscribe’ button at the bottom of any emails you receive from us.

Additionally, you can opt out of by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada and the United States.

DATA RETENTION

When you place a booking through the Website, we will maintain your booking Information for our records unless and until you ask us to delete this information.

MINORS

The Website is not intended for individuals under the age of 18 years of age, or the age of majority in the jurisdiction where you reside.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@planetnd.market.